Our guarantees
Not happy? We’ll re-clean, free.
You pay when you book, so we make sure you get what you paid for. If anything isn’t right, tell us within 72 hours and we’ll send a cleaner back to put it right.
72 hours
Regular and deep cleans
Not happy with anything on the checklist? Tell us within 72 hours, ideally with a photo, and we'll send a cleaner back to re-clean it, free.
72 hours
End of tenancy: the Deposit-Ready Guarantee
If your landlord or agent flags a cleaning issue within 72 hours, we'll re-clean it, free.
Fair use
The guarantees cover items on our checklist and conditions as they were when we left. They don't cover:
- Pre-existing damage or wear
- Stains that won't come out with normal cleaning
- Anything outside the checklist for the service you booked
- Issues reported after the guarantee window
We can't guarantee the return of a tenancy deposit, because that's your landlord's decision. What we can guarantee is the clean, the evidence and the re-clean.