Do I need to be home?
No. Many customers leave a key or use a key safe. We'll arrange access securely after you book.
Do you bring products and equipment?
Yes. Our cleaners bring all cleaning products and equipment, including the hoover and mop, for every clean.
When am I charged?
You pay securely online when you book, so there's nothing to sort out on the day. For regular cleans, each visit is charged in advance when it's booked. If you're not happy with the clean, tell us within 72 hours and we'll send a cleaner back to re-clean, free.
Can I cancel or reschedule?
Yes. Cancel at least 24 hours before a regular clean, or 48 hours before an end-of-tenancy or deep clean, and you'll get a full refund. After that, we refund 50% (a 50% late-cancellation fee applies). You can manage your booking online using the link in your confirmation email.
Can I skip a regular clean?
Yes. Give us 24 hours' notice and there's no charge.
How do monthly plans work?
Instead of paying for each visit, you pay one fixed amount a month: the first payment when you sign up, then on the same date each month. Holiday pauses are built into the price (2 a year on weekly plans, 1 on fortnightly and monthly), so you can skip a visit from your booking link at no extra cost. You can cancel online at any time. Visits in the month you've already paid for still go ahead, and nothing more is taken.
Will an end-of-tenancy clean guarantee my deposit back?
No one can honestly promise that, because it's your landlord's decision. What we do guarantee is a thorough checklist clean, time-stamped photos of every room, and a free re-clean if your agent flags anything within 72 hours.
What if my home is messier than usual?
Tell us when booking. If it's much more than a regular clean, we'll suggest a deep clean so we can finish properly. We never add surprise charges on the day.
What if something is missed?
Tell us within 72 hours, ideally with a photo, and we'll send a cleaner back to put it right, free.
Do you clean carpets?
Not yet. We hoover all carpets, but steam cleaning isn't included.
Do you have a pets policy?
Pets are welcome. Just let us know when booking.
Is there a parking charge?
If you can provide a visitor permit or free parking, no. Otherwise there's a fixed parking charge of £10 (£15 in central London), shown before you book.